Returns & Exchanges

Returns & Exchanges

We want you to be happy with your Family Folklore purchase. Eligible items may be returned within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original condition and packaging.

Personalized, customized, and made-to-order items are final sale unless they arrive damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can make it right. Photos may be requested to help us resolve the issue quickly.

For returns based on preference or change of mind, return shipping is the customer’s responsibility unless a prepaid return label is provided. Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.

Once an eligible return is received and approved, the refund will be issued to the original payment method.

Gift cards and items clearly marked final sale are not returnable.

To request a return, contact hello@shopfamilyfolklore.com with your order number and the reason for your return.