Shipping policy

Where we ship

Family Folklore ships to addresses within the United States. Shipping options and costs are calculated at checkout based on your delivery address and the items in your order.

Processing time and transit time are separate

Processing time is how long it takes to prepare or produce your order before it leaves the facility. This varies by item and by the supplier or production partner who makes it.

Ready-made items are typically prepared and shipped within a few business days. Personalized and made-to-order items are produced individually for you and generally take longer before they ship. Busy seasons, particularly the holidays, can extend processing further.

These are general expectations, not guarantees. Many of our items are produced and shipped by independent suppliers and production partners whose production schedules we do not control.

Transit time is how long the carrier takes to deliver once your order has shipped. This varies by service and destination and is estimated at checkout.

If timing matters for your order, please contact us before you order. We will give you the most accurate estimate we can for the specific items you are considering.

We cannot guarantee delivery dates

Estimates shown at checkout are provided by the carrier and are not guarantees. Once a package leaves our suppliers, delivery is in the carrier's hands. Weather, carrier backlogs, and seasonal volume can all cause delays. We are not able to guarantee arrival by a specific date.

If you are ordering for an occasion, please order early and contact us beforehand. We will tell you honestly whether the timing is realistic.

Orders may arrive in more than one package

Family Folklore works with several independent suppliers and production partners. When an order contains items from more than one of them, those items ship separately and may arrive on different days, in separate packages, and with separate tracking numbers.

This is normal and does not mean anything is missing. If you received part of your order and are unsure about the rest, contact us with your order number and we will confirm the status.

Shipping costs

Shipping is calculated at checkout. Because items come from different suppliers with different origins and shipping methods, an order containing several items may show a higher shipping cost than a single-item order. The cost shown at checkout is the total you pay.

Tracking

You will receive a shipping confirmation email with tracking information once your order ships. Multi-package orders generate a separate notification for each shipment. Tracking can take 24 to 48 hours to begin updating after it is issued.

Lost, delayed, or damaged shipments

Delayed: If tracking has not updated for several days, contact us with your order number and we will open an inquiry with the carrier or supplier.

Marked delivered but not received: Please check with members of your household, around your property, and with neighbors, and allow 24 to 48 hours, as carriers occasionally scan early. If it still has not appeared, contact us and we will help investigate.

Damaged in transit: Photograph the item and the shipping packaging and contact us within 14 days of delivery. See our Return and Refund Policy for how we handle this.

Incorrect address

Please double-check your shipping address at checkout. Orders sent to an incorrectly entered address, or returned to sender as undeliverable, may require reshipping at additional cost. Contact us immediately if you spot a mistake and we will correct it if the order has not yet shipped.