Terms of service

Overview This website is operated by Family Folklore. Throughout the site, the terms "we", "us", and "our" refer to Family Folklore. Family Folklore offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service, including the additional terms and policies referenced here. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully. If you do not agree to all of them, you may not access the website or use any services. Section 1 - Online store terms By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including copyright laws. A breach or violation of any of these Terms will result in immediate termination of your Services. Section 2 - General conditions We reserve the right to refuse service to anyone for any lawful reason at any time. You understand that your content, not including credit card information, may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us. Section 3 - Accuracy, completeness, and timeliness of information We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. Section 4 - Products, pricing, and availability Certain products are available exclusively online and may have limited quantities. We have made every effort to display the colors and images of our products as accurately as possible, but we cannot guarantee that your display will be accurate. Handmade, made-to-order, and natural-material products may vary slightly from the images shown; this is a characteristic of such items rather than a defect. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time, and to limit the quantities of any products we offer. In the event a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to refuse or cancel any orders placed for that product. If your order is cancelled for this reason, we will notify you and issue a full refund. Section 5 - Personalized and custom products Personalized products are produced using the information you provide at the time of order. You are responsible for the accuracy of all personalization details, including spelling, capitalization, spacing, names, and dates. We reproduce the information exactly as submitted and do not alter or correct it. You represent that you hold the necessary rights to any names, images, photographs, text, or other content you submit for personalization, and that such content does not infringe the intellectual property rights of any third party. We reserve the right to decline any personalization request that is unlawful, infringing, hateful, obscene, or that we reasonably consider inappropriate. If we decline a request after an order is placed, we will contact you and issue a full refund. Because personalized items are made individually for you, return eligibility is limited. Please see our Return and Refund Policy. Section 6 - Third-party suppliers and fulfillment Some products sold through Family Folklore are fulfilled by independent suppliers and production partners. Those items may ship separately, from different locations, and on different timelines. We remain your point of contact for all orders placed through our website. If there is a problem with any item, contact us and we will work with the relevant supplier on your behalf. Section 7 - Accuracy of billing and account information We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you as needed. Section 8 - Optional tools and third-party links We may provide you with access to third-party tools over which we neither monitor nor have any control. Any use of optional tools offered through the site is entirely at your own risk and discretion. Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability for any third-party materials or websites. Section 9 - User comments and submissions If you send us submissions, creative ideas, suggestions, proposals, plans, or other materials, whether at our request or otherwise, you agree that we may, at any time and without restriction, use, edit, copy, publish, and distribute in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right, and will not contain libelous or otherwise unlawful, abusive, or obscene material. Section 10 - Personal information Your submission of personal information through the store is governed by our Privacy Policy. Section 11 - Errors, inaccuracies, and omissions Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order. Section 12 - Prohibited uses In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses. Section 13 - Intellectual property All content on this website, including text, graphics, logos, product photography, designs, and the Family Folklore name and branding, is the property of Family Folklore or its suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission. Section 14 - Disclaimer of warranties; limitation of liability We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered to you through the Service are, except as expressly stated by us, provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Family Folklore, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the Service or any products procured using the Service. Where liability cannot be excluded by law, our liability is limited to the amount you paid for the product or order giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. Section 15 - Indemnification You agree to indemnify, defend, and hold harmless Family Folklore and our affiliates, partners, officers, agents, contractors, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party. Section 16 - Severability If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions. Section 17 - Termination The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. Section 18 - Entire agreement These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. Section 19 - Governing law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida, United States. Section 20 - Changes to terms of service You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes. Section 21 - Contact information Questions about the Terms of Service should be sent to hello@shopfamilyfolklore.com.